Your safety is our priority

Cleaning and disinfectionStandard Cleaning Guide

In response to the Coronavirus (Covid-19) we have implemented a complete cleaning and disinfection protocol for each and every property.

Cleaning and Maintenance Staff

The cleaning and maintenance staff is equipped with PPE (Personal protective equipment) which consists of disposable gloves and masks.

They wash their hands before and after each disinfecting procedure. They also disinfect their mobile devices.

Once cleaning is completed, and before leaving, they disinfect all door knobs and handles.

The maintenance staff is not allowed in the property during a guest's stay, unless it is absolutely necessary and in case of an emergency.

Disinfecting Products

The cleaning staff uses disinfectant agents against the coronavirus and that are certified by entities such as the CDC (Centers for Disease Control and Prevention), or EPA following their recommendations to ensure effectiveness against the virus.

Some of the products are:

• Sodium hypochlorite in a concentration of 1/1000
• 25 c.c. of bleach in one litre of water
• 62-71% ethanol or 0.5% hydrogen peroxide concentrations

Disposable products such as paper to disinfect surfaces will be used for cleaning. In the case of using cloths, these will be washed at a temperature of 60ºC more after each use.

High-touch Surfaces

High-touch surfaces and those where the virus can remain longer are methodically disinfected with the recommended products. These are:

• Light switches, plugs, chains and switches for lamps and fans
• Window sills, handles, and knobs
• Cabinet handles and knobs
• Controls for large appliances and electronics
• Controls and cables for electrical and electronic equipment
• Temperature controls
• Hangers and luggage racks
• Office drawer knobs or handles
• Remote controls
• Toys, games and services for children such as high chairs.
• Staircase handrails and exterior porch railings

Floors and Bathrooms

Floors and bathrooms are also disinfected with approved anti-virus products, as well as other items such as hair dryers and amenities such as soap, shampoo and cleaning supplies.

Dishes, cutlery, kitchen utensils and household appliances

As a preventive measure, all dishes and kitchen utensils, even if they have not been used, are washed in the dishwasher at a minimum temperature of 65ºC.

Electrical appliances such as coffee makers, toasters, microwaves, refrigerator interiors, etc. will also be disinfected with the recommended products.

Textiles, sofas and upholstery

After a check out all sets of sheets and towels, even the unused ones, are put in new. They have previously been washed at a minimum temperature of 60 degrees in complete wash cycles.

Upholstery and sofas are sprayed with a textile disinfectant such as Sanytol (Biphenyl-2-ol: 0.4%, Ethanol: 30.6%).

Certified disinfectionGuideline for a professional disinfection with Nebulizer

In response to the Coronavirus (Covid-19) we offer the possibility of performing a complete decontamination of the housing with a nebulizer machine with antimicrobial products.

This disinfection will be carried out and certified by a professional company which guarantees the complete decontamination and absence of viruses.

What is Disinfection via Nebulization Machines?

It is a technique that performs the disinfection of surfaces and environments by area (DSVA). This technology guarantees a fast and reliable cleaning and disinfection processes.

The disinfectant is dispersed in the form of small drops similar to mist, using compressed air. The mist, which behaves like a gas, reaches all areas of the room, accessing corners or areas that would be inaccessible by conventional spraying.

The small particles of water in which the biocidal active ingredients of the disinfectant are dissolved and deposited on the surfaces of the room, forming a thin film on them.

The products are effective on the coronavirus SARS within 2 minutes. They provide a continual antimicrobial action that helps keep surfaces and the environment clean and resistant to re-infection.

This Procedure Should be Done by Certified Companies

The disinfection by nebulization process is carried out by professional companies who have the authorization and permits in order to carry out this activity.

At the end of the process, they will issue a decontamination certificate that they will find on arrival at the accommodation and that guarantees the decontamination.

Pre-cleaning of the Accommodation

Before the disinfection by nebulization, the property is cleaned to remove dust, stains or any other type of dirt.

Disinfectants and biocides recommended by the health authorities will be used, strictly following the recommendations for use

In addition, a protocol is applied for the disinfection of certain elements before the nebulization

Dishes and kitchen utensils

After checking out, all dishes, glasses, cutlery or other kitchen utensils, used or not, will be washed at a minimum temperature of 60ºC

Textiles, sofas and upholstery

All sets of sheets and towels, even the unused ones, are cleaned thoroughly. They have previously been washed at a minimum temperature of 60 degrees in complete wash cycles. Upholstery and sofas are sprayed with a textile disinfectant

Electronic devices and frequent contact surfaces

Remote controls, tablets, touch screens, knobs, keyboards, garage door knobs, keys, etc will be cleaned manually with a disinfectant.